Ten Commandments of Customer Service

Hi Reg Gupton, here again with more information from The Group, Inc in Northern Colorado.

Yesterday, posted here The Group's Five Commitments.

Today I will share with you their Ten Commandments of Customer Service.

This should be periodic reading for us all.  Enjoy.

Ten Commandments of Customer Service

1. CUSTOMERS are the most important people in our business.

2. CUSTOMERS arc not dependent on us we are dependent on them.

3. CUSTOMERS are not an interruption of our work - they are the purpose of it.

4. CUSTOMERS do us a favor when they call - we are not doing them a favor by serving them.

5. CUSTOMERS are a part of our business - not outsiders.

6. CUSTOMERS are not cold statistics or units - they are flesh and blood human beings with feelings, dreams, and emotions like our own.

7. CUSTOMERS are not people to argue or match wits with. Ask questions and listen.

8. CUSTOMERS bring us their wants, dreams, and problems - we get paid to help find their wants and solve their problems.

9. CUSTOMERS deserve the most courteous and attentive treatment we can give them

10. CUSTOMERS are the life-blood of our business

How about making a posters and posting around your office?  

We all need reminding periodically.

To your continued success,

Reg Gupton

www.businesssuccessvideos.com

 

 

These ideas will change your life if you change your attitude.

Hi Reg Gupton here.

I recently spoke with Larry Kendall, one of the founders of The Group, Inc in Northern Colorado. He is certainly a thought leader in the real estate industry.

The company has a set of agreements which they live by.  Here is the first one I'd like to share with you.

The Five Commitments

1. Commitment to Mastery
2. Commitment to our Customers
3. Commitment to our Communities
4. Commitment to being Leaders in Real Estate
5. Commitment to Each Other

 Each agent is asked to commit to these principles.

 Please comment below and share with your friends and family

This is great way to relate to the world!!

All my best,

Reg Gupton

 

The mayonnaise jar and coffee

Reg Gupton here.

I was reminded of this great story by my friend and client, Ian Bennett.

The story might help you with a little perspective as the holiday season nears.

Hope you enjoy it as much as I did.

Thanks for the reminder, Ian.

When things in your life seem almost too much to handle, when 24 hours in a day is not enough, remember "The mayonnaise jar and coffee"...

The story goes...

A professor stood before his philosophy class and had some items in front of him. When the

class began, wordlessly, he picked up a very large and empty mayonnaise jar and proceeded to fill it with golf balls. He then asked the students, "Is the jar full?" They agreed it was.

The professor then picked up a box of pebbles and poured them into the jar. He shook the jar lightly. The pebbles rolled into the open areas between the golf balls. He then asked the students again, "Is the jar full?" They agreed it was.

The professor next picked up a box of sand and poured it into the jar. Of course, the sand filled up everything else. He asked once more if the jar was full. The students responded with a unanimous, "Yes."

The professor then produced two cups of coffee from under the table and poured the entire contents into the jar, effectively filling the empty space between the sand. The students laughed.

"Now," said the professor, as the laughter subsided, "I want you to recognize that this jar represents your life. The golf balls are the important things - Family, children, health. Friends, and favorite passions --Things that if everything else was lost and only they remained, your life would still be full. The pebbles are the other things that matter. Like your job, house, and car. The sand is everything else -- The small stuff." And he shook the jar.

"If you put the sand into the jar first," he continued, "there is no room for the pebbles or the golf balls. The same goes for life. If you spend all your time and energy on the small stuff, you will never have room for the things that are important to you.

So... pay attention to the things that are critical to your happiness. Play With your children. Take time to get medical checkups. Take your partner out to dinner. Play another 18. There will always be time to clean the house and fix the disposal." "Take care of the golf balls first -- the things that really matter. Set your priorities. The rest is just sand."

One of the students raised her hand and inquired what the coffee represented. The professor smiled. "I'm glad you asked. It just goes to show you that no matter how full your life may seem, there's always room for a couple of cups of coffee with a friend."

All my best to you,

Reg Gupton

Here is a quick video for you

Hi  Reg Gupton here

Watch this ~2:06 minute video to see what one of my clients had to say about working with me.  It is available here.

I spoke with a trusted friend this morning about this video. He suggested I paid for it.  

Nope!! I did not pay him.

Is this you?  Then we need to talk right away.

• Open minded
• Willing to take advice
• Looking to grow their business
• Looking to retire and do not have an exit plan/strategy
• Either not realizing enough sales/income
• Or working too many hours for the sales/income they do have
• Willing/able to take decisive action/follow through
• Realize they are in pain and want it to stop
• Willing to invest time/money in their business.

If this is not you, then I am sure when you review your list of clients/prospects/Sphere of Influence, someone will come to mind.

Please contact me with their contact information so I can get with them.

Your time to review your list is appreciated.

If you would like to work with me to create/review your marketing or other non-production aspects of your business, you can read more and sign up here.

To your continued success,

Reg Gupton