Reg Gupton tells you why the seller is not happy with you

Hi Reg Gupton here.

More from the CAR Seller Survey.

I surprising number of folks were dissatisfied with their agent's service.

Here is why:

61% too long to sell
57% did not get the price I wanted
14% did not keep me informed on how the transaction was proceeding.
11% did not communicate effectively nor efficiently during the process.
9% did not negotiate aggressively on my behalf.

If you think clearly about these reasons for dissatisfaction, all are under your control. If you take control.

Here is the lesson. Take more control of the transaction and the communication.

When you do that, your sellers will be happier and you will be too.

To your continued success,

Reg Gupton
www.facebook.com/reggupton
www.twitter.com/reggupton

Reg Gupton says you better pick up the pace with your sellers

Hi real estate agents,

I recently rec'd a copy of the 2008 Survey of California Home Sellers. I can not remember who to thank. So if it is you, thank you.

One of the key findings is the change in expected response time. I am wrong in what I have been suggesting to my clients.

Watch this. Here is what the sellers in CA expect.

20% immediately
12% within 30 minutes
20% within 1 hour
7% within 2 hours
18% within 4 hours
22% within same day
0% same business day

Unless you manage the expectations of your prospects and/or clients, you can get burned with when communicating with these folks.

If you are showing property, how do you respond in 1 hour or less? Not sure. And maybe one needs to tell sellers what you are willing to commit to in terms of response time.

What do you think about response times?

To your continued success,

Reg Gupton
www.twitter.com/reggupton
www.facebook.com/reggupton