Yesterday, posted here The Group's Five Commitments.
Today I will share with you their Ten Commandments of Customer Service.
This should be periodic reading for us all. Enjoy.
Ten Commandments of Customer
Service
1. CUSTOMERS are the most important
people in our business.
2. CUSTOMERS arc not dependent on
us we are dependent on them.
3. CUSTOMERS are not an
interruption of our work - they are the purpose of it.
4. CUSTOMERS do us a favor when
they call - we are not doing them a favor by serving them.
5. CUSTOMERS are a part of our
business - not outsiders.
6. CUSTOMERS are not cold
statistics or units - they are flesh and blood human beings with feelings, dreams,
and emotions like our own.
7. CUSTOMERS are not people to
argue or match wits with. Ask questions and listen.
8. CUSTOMERS bring us their wants,
dreams, and problems - we get paid to help find their wants and solve their
problems.
9. CUSTOMERS deserve the most
courteous and attentive treatment we can give them
10. CUSTOMERS are the life-blood of
our business
How about making a posters and posting around your office?
We all need reminding periodically.
To your continued success,
Reg Gupton
www.businesssuccessvideos.com
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